Pause your account

Pausing keeps everything and costs nothing. It’s for a slow season, a break, or any time you’re not using FieldFlow but want to come back to it. Only the owner can pause the account.

What pausing does

• Your subscription stops renewing. Nothing is refunded.
• If you have paid time left, you keep full access until it ends, then the account pauses. During a trial, the pause starts right away.
• While paused, you and your team can sign in and see everything, but nothing can be changed and nothing is sent to clients.
• Clients can still pay invoices that are already open.
• The owner or an admin can download all your data.
• Nothing is ever deleted while the account is paused.

Once a year, the owner gets an email reminding them the account is still there.

On the web

1. Open Settings, then Subscription. (You’ll also find it in Settings › Account, under Pause instead.)
2. Choose Pause Account.
3. Read what happens, then choose Pause Account again to confirm.

On the phone

1. Tap More, then Settings.
2. Tap Subscription, or Account.
3. Tap Pause Account, then confirm with Pause Account.

If you have paid time left

Settings › Subscription shows “Pauses” with the date the account pauses. To keep your subscription instead, open Manage Billing in Settings › Subscription on the web and renew it.

Come back

Subscribe again on the web: open Settings, then Subscription, and choose Subscribe. While paused, the banner at the top of the web app has a Subscribe button too. Everything is as you left it.

The phone app can’t subscribe. The rest of your team sees “This account is paused — ask your account owner to resume it.”