Quote it in the garage. Paid before you pull out.
Diagnose the broken spring, build the quote from your saved parts, get it approved on your phone and collect before the truck leaves the driveway. New doors get a deposit before you order the panels.
- No credit card
- No contracts
- Unlimited users
In short
FieldFlow is field service management software for 1–5 person trades businesses: scheduling, estimates, invoices, payments, customers and the books in one app for the owner and the crew. It costs $19/month for the whole business, with unlimited users and every feature included, and starts with a 90-day free trial with no credit card. It runs in a web browser on a computer or a phone, at app.fieldflowusa.com; the phone app for iPhone and Android is coming to the App Store and Google Play. Below: how it handles garage door repair work, from the first call to the payment, and a day of it in the app.
FieldFlow facts, on one pageSounds familiar?
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The spring snaps at 6 PM and the call comes in at 6:05.
The schedule mixes tomorrow's installs with tonight's emergencies, and it lives in your head.
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You quoted a new door, then ordered the panels on a promise.
A custom door can't go back to the supplier. The deposit should be in before the order is.
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The invoices wait for the end of the week.
Twelve small repairs, twelve invoices to type, and the customers have forgotten the visit by Friday.
Built for the cold snap, not the front desk.
Repairs that happen today, installs that wait on a supplier, and tune-ups that come around every year. The schedule and the invoice are shaped around all three.
Invoicing & estimates
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Quote from your saved parts
Torsion spring, cables, rollers, opener, labor: save them once with their prices and tap them into the estimate in the garage. The customer approves it on your phone.
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Deposit before the door is ordered
When a customer signs the new-door estimate, signing creates the deposit invoice and the signed page offers Pay deposit. The panels get ordered with money behind them.
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Repair to invoice, no retyping
Convert the approved quote to the invoice when the work is done. The line items you quoted are the line items they pay.
Payments
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Paid in the driveway
Text the pay link from your phone, and the customer pays by card or bank transfer while you coil the cable. The invoice marks itself paid.
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Bank transfer on the big install
A new door is real money, and the card fee on it is 3.2% plus 30 cents. Offer the bank transfer at 1.1% or less and keep the difference.
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Cash and check, logged
Older customers still hand you a check. Log it against the invoice in the driveway so the balance is right and nobody chases a paid bill.
Also in FieldFlow
Schedule & dispatch
Drop the emergency spring into this afternoon, drag it to another tech if he is closer, and let the tune-ups repeat every year on their own.
- Emergency calls on the same calendar
- Install days that span two visits
- Yearly tune-ups that book themselves
Team management
Techs see their own jobs and notes, log their own hours, and none of them adds a seat to your bill.
- Techs see their jobs, not your margins
- Hours per tech, per job
- A second tech costs nothing extra
Customer database
Door brand, spring size, opener model and the photos from the last visit, on the profile before you ring the bell.
- The door, on the profile
- Photos before you touch it
- Access in the customer notes
Accounting
Every supplier receipt photographed and categorized, mileage logged, and a P&L your accountant can use in April.
- Spring and opener receipts, filed
- What the install cleared
- Schedule C, exported
A day with FieldFlow as a garage door tech
A broken spring, a new-door install and a tune-up, with the money in before the truck is parked.
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Before the first call.
Open the schedule. A new-door install on Elm Street, a cable repair at 11 and a tune-up at 2. The crew sees the same plan on their phones, so nobody phones you for the address.
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Install day, panels on the truck.
The customer signed the estimate two weeks ago, and signing created the deposit invoice, which she paid before you ordered. Your installer has the address and the customer notes on his phone and his timer is running.
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A frayed cable and a bent track.
Photograph both, build the quote from your saved parts and show it to her. She approves it on your phone, you do the work, and the quote converts to the invoice.
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Paid before you leave.
Text the pay link from your phone. She pays from the kitchen while you sweep up, and the invoice shows Paid before the truck is started.
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A new call for this afternoon.
A spring broke and the car is stuck inside. Drop it into the 3:00 slot, and, with reminders on, the customer gets an email before you arrive. Your installer is closer, so drag the visit to him.
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The yearly tune-up.
It came up on its own because you set it to repeat every twelve months. The profile has the door size, the opener model and last year's note. Lubricate, check the balance, mark it complete.
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Truck parked.
Three jobs done, the hours are on each one and the receipts are filed. Tomorrow is already on the crew's phones, and the books are closed for the day.
Questions garage door repair owners ask.
Can I take a deposit when a customer orders a new door?
Can I get paid for a repair before I leave the driveway?
Can a yearly tune-up repeat on its own?
Do my techs need a signal at the house?
What does it cost for a crew of installers and techs?
Also built for Handyman, Appliance Repair and Locksmith.
Everything included
The installer, the second tech and the one who answers the phone, on one $19/month.
- Price
- $19/month
- Users
- Unlimited
- Free trial
- 90days
No credit card required
Quote it, fix it, paid before you pull out.
$19/month for the whole crew. Every feature included. No contracts, no card to start.
On Housecall Pro? See the math