# FieldFlow — Field Service Management for Small Trades Businesses

## What is FieldFlow?
FieldFlow is field service management software for 1–5 person trades businesses: scheduling, estimates, invoices, payments, customers and the books in one app for the owner and the crew. It runs in a web browser on a computer or a phone, at app.fieldflowusa.com; the phone app for iPhone and Android is coming to the App Store and Google Play.

## Pricing
$19/month for the whole business. Unlimited users, every feature included, no per-user fees, no contracts. 90-day free trial. No credit card required to start. When the trial ends you subscribe from the web app to keep going; nothing is ever charged on its own. Without a subscription the account turns read-only (you can still sign in, see everything and download your data) and the data is kept for 90 days.

## What's included
- Unlimited team members
- Job scheduling & calendar
- Phone app: jobs, time & notes work with no signal
- Flow AI assistant & daily business brief
- Customer database
- Email reminders, plus prefilled texts from your own phone
- Team management & roles
- Crew quote, invoice & collect in the field
- Estimates with e-signature (in person or by link)
- Invoicing & payment links
- Card & ACH payments
- Refunds & credit notes
- Automated review requests
- Expense tracking
- Profit & loss reports
- Receipt capture
- Mileage tracking
- QuickBooks customer import & invoice push
- Download all your data, any time

Automatic messages to clients (appointment reminders, invoice and estimate follow-ups) go by email. To text a client, the owner uses Text from my phone: FieldFlow fills in the words and the link, and the phone's own Messages app sends it.

## What FieldFlow doesn't do
- Route optimization or GPS tracking of vehicles or crew.
- Automatic texts to clients from the business's own number (built, not launched; automatic messages go by email until then).
- Online booking, where clients pick their own appointment.
- Payroll.
- Inventory or stock tracking.
- A subscription bought inside the phone app (subscribing is on the web).
- QuickBooks Desktop (the integration is QuickBooks Online).

## Key Pages
- Homepage: https://fieldflowusa.com/
- Pricing: https://fieldflowusa.com/pricing
- Features: https://fieldflowusa.com/features
- Blog: https://fieldflowusa.com/blog
- About: https://fieldflowusa.com/about
- Facts (price, features, platforms, company): https://fieldflowusa.com/facts
- Support & FAQ (help form, contact): https://fieldflowusa.com/support

## Comparisons
- FieldFlow vs Jobber: https://fieldflowusa.com/compare/jobber
- FieldFlow vs Housecall Pro: https://fieldflowusa.com/compare/housecall-pro
- FieldFlow vs ServiceTitan: https://fieldflowusa.com/compare/servicetitan
- FieldFlow vs QuickBooks: https://fieldflowusa.com/compare/quickbooks

## Guides
- Card or bank transfer: how to cut payment fees on big jobs: https://fieldflowusa.com/blog/card-or-bank-transfer-cutting-payment-fees
- Choosing field service software for a small plumbing business: https://fieldflowusa.com/blog/field-service-software-for-a-small-plumbing-business
- Your first hire: employee or subcontractor?: https://fieldflowusa.com/blog/first-hire-employee-or-subcontractor
- How much to charge for a service call: work it out from your own numbers: https://fieldflowusa.com/blog/how-much-to-charge-for-a-service-call
- How to ask customers for Google reviews (without breaking the rules): https://fieldflowusa.com/blog/how-to-ask-customers-for-google-reviews
- How to price a recurring house cleaning contract: https://fieldflowusa.com/blog/how-to-price-a-recurring-cleaning-contract
- How to schedule recurring lawn care jobs without a spreadsheet: https://fieldflowusa.com/blog/how-to-schedule-recurring-lawn-care-jobs
- How to send an invoice from your phone before you leave the job: https://fieldflowusa.com/blog/how-to-send-an-invoice-from-your-phone
- How to set up quarterly pest control service plans: https://fieldflowusa.com/blog/how-to-set-up-quarterly-pest-control-plans
- How to take a deposit on an estimate (and how much to ask for): https://fieldflowusa.com/blog/how-to-take-a-deposit-on-an-estimate
- How to track mileage for a trades business (and what the IRS rate is in 2026): https://fieldflowusa.com/blog/how-to-track-mileage-for-a-trades-business
- How to write an estimate customers actually sign: https://fieldflowusa.com/blog/how-to-write-an-estimate-customers-sign
- HVAC maintenance agreements: what to include and how to price them: https://fieldflowusa.com/blog/hvac-maintenance-agreements
- Job costing for a small crew: did that job make money?: https://fieldflowusa.com/blog/job-costing-for-a-small-crew
- Jobber alternatives for a one-person business: https://fieldflowusa.com/blog/jobber-alternatives-for-a-one-person-business
- Do you need QuickBooks Online for a small trades business?: https://fieldflowusa.com/blog/quickbooks-online-for-a-small-trades-business
- Snow removal contracts and storm scheduling for a small crew: https://fieldflowusa.com/blog/snow-removal-contracts-and-storm-scheduling
- What to do when a client won't pay: from a reminder to small claims: https://fieldflowusa.com/blog/what-to-do-when-a-client-wont-pay
- What to put on an invoice for a trades business: https://fieldflowusa.com/blog/what-to-put-on-an-invoice
- Why we built FieldFlow (and why it costs $19): https://fieldflowusa.com/blog/why-we-built-fieldflow
- 5 invoicing mistakes that slow down how fast you get paid: https://fieldflowusa.com/blog/invoicing-mistakes
- Jobber vs Housecall Pro vs FieldFlow: the 2026 comparison: https://fieldflowusa.com/blog/jobber-vs-housecall-pro
- How to track business expenses without QuickBooks: https://fieldflowusa.com/blog/track-expenses-without-quickbooks
- The real cost of getting paid late: https://fieldflowusa.com/blog/real-cost-of-getting-paid-late

## Help center
How-to articles for FieldFlow: https://fieldflowusa.com/help
- [Add a client](https://fieldflowusa.com/help/add-a-client): Add a client by hand on the web or the phone. Only a first name is required; add contact details, an address, tags and notes as you go.
- [Add notes and photos from the field](https://fieldflowusa.com/help/crew-notes-and-photos): Add a note with photos to a job from the crew app, tag it Estimate, Before, Progress or Completed, and see who can read it. Notes and photos save even with no signal.
- [Ask Flow AI](https://fieldflowusa.com/help/flow-ai): Flow AI is the assistant built into FieldFlow for owners and admins. Open it on the web or the phone, ask about your jobs, clients and money, and have it do the busywork for you.
- [Assign crew to jobs and visits](https://fieldflowusa.com/help/crew-per-visit): Each visit has its own crew. Set a job's default crew for new visits, change who's on one visit, and see how crew members and subcontractors find out.
- [Automatic invoice and estimate reminders](https://fieldflowusa.com/help/invoice-reminders): Turn on automatic email reminders for unpaid invoices and unanswered estimates, choose which steps send, and switch them off for one invoice or one client.
- [Change an estimate after it's issued or signed](https://fieldflowusa.com/help/change-a-signed-estimate): Fix an issued estimate before the client approves it, and what to do instead once it's approved, because a signed estimate can't be edited. Extra work goes on a new estimate.
- [Client addresses and notes](https://fieldflowusa.com/help/client-addresses-and-notes): Give a client more than one address, keep access notes like gate codes on each, and write client notes. See which of these your crew and subcontractors can see.
- [Complete visits and jobs](https://fieldflowusa.com/help/complete-visits-and-jobs): Mark a visit or a whole job complete, see when a job closes on its own after its last visit, what happens to unbilled time and empty upcoming visits, and how to reopen a job.
- [Confirming Flow AI's actions](https://fieldflowusa.com/help/flow-ai-confirmations): Before Flow AI sends, voids, cancels, records a payment, merges or deletes anything, it shows you exactly what it will do and waits for you to confirm. See how the confirm card works.
- [Confirming your email when you sign up](https://fieldflowusa.com/help/email-confirmation): Signing up with an email and password sends a confirmation link. See where the link takes you, how to finish on the phone, and what to do if the email doesn't come or the link doesn't work.
- [Connect Stripe to take online payments](https://fieldflowusa.com/help/connect-stripe): Link a Stripe account from Settings so clients can pay invoices online, and see how setup, status and disconnecting work. Only the owner can do this.
- [Create and send an estimate](https://fieldflowusa.com/help/create-and-send-an-estimate): Build an estimate with line items and an optional deposit, issue it so it gets its number, then email it or text the link from your own phone.
- [Delete your account](https://fieldflowusa.com/help/delete-your-account): How to delete your FieldFlow account. For the owner it closes the business, with 30 days to restore it before everything is deleted. A team member leaves the business and deletes their own login.
- [Download all your data](https://fieldflowusa.com/help/download-your-data): Owners and admins can download everything in the business as one zip file of spreadsheets, document PDFs, signed copies and photos. See what's in it and how long the download is kept.
- [Duplicate clients](https://fieldflowusa.com/help/duplicate-clients): How FieldFlow spots a client you may already have, what your choices are when it asks, and how to merge two client records into one.
- [Flow AI's monthly limit](https://fieldflowusa.com/help/flow-ai-monthly-limit): Each business has a monthly allowance of Flow AI use, shared by its owners and admins. See when you get a heads-up, what happens at the limit, and when it resets.
- [From estimate to invoice and job](https://fieldflowusa.com/help/estimate-to-invoice-and-job): Convert an approved estimate into an invoice that counts the deposit, and link the estimate to a job, either one you have or a new one.
- [Get started with FieldFlow](https://fieldflowusa.com/help/getting-started): Create your account, confirm your email, set up your business on the web or the phone, and work through the first-job card and setup checklist during the free trial.
- [Get text alerts on your phone](https://fieldflowusa.com/help/text-alerts): Owners and admins can get a text when an estimate is approved, when a payment comes in, and once a day about overdue invoices. Verify your US mobile number, then switch on the alerts you want.
- [How clients approve an estimate](https://fieldflowusa.com/help/estimate-signing): Clients sign an estimate online with a code sent to their email, or in person on your screen. See what signing creates, including the deposit invoice, and how to record an approval or a decline yourself.
- [How clients pay online](https://fieldflowusa.com/help/online-payments): What your client sees on the invoice page, how a card or bank payment lands on the invoice, and how to list other ways to pay such as checks, Venmo or Zelle.
- [Import your clients](https://fieldflowusa.com/help/import-clients): Bring an existing client list into FieldFlow from a spreadsheet (CSV), your phone's contacts or QuickBooks, and see what comes across and how duplicates are handled.
- [Invite your team](https://fieldflowusa.com/help/invite-your-team): Invite crew members, admins and subcontractors by email or with a link. How the invitation works, how long it lasts, and how to resend, edit or revoke one.
- [Issue and send an invoice](https://fieldflowusa.com/help/issue-and-send-invoice): Create an invoice, set its payment terms, issue it so it gets its number and due date, then email it or text the link from your own phone. See what each invoice status means.
- [Jobs and visits](https://fieldflowusa.com/help/jobs-and-visits): A job is the work you do for a client; a visit is one trip on the calendar. Create a job on the web or the phone, add visits, and see what each job and visit status means.
- [Messages you might see and what they mean](https://fieldflowusa.com/help/common-messages): What FieldFlow's most common error and warning messages mean, and what to do about each one, from a read-only account to a document that changed while you were looking at it.
- [Pause your account](https://fieldflowusa.com/help/pause-your-account): Not using FieldFlow for a while? Pause instead of canceling. You pay nothing, your data stays, the account turns read-only, and you can subscribe again whenever you're ready.
- [Quote, invoice and collect in the field](https://fieldflowusa.com/help/field-sales): Let a trusted crew member write an estimate or invoice on the job, get it approved, and take card, cash, check or app payments on the spot. How to turn it on and how each step works.
- [Record a payment](https://fieldflowusa.com/help/record-a-payment): Record cash, a check, Zelle, Venmo or a card you took yourself against an invoice, in full or in part, and see what you don't need to record.
- [Refunds and credit notes](https://fieldflowusa.com/help/refunds-and-credit-notes): Give money back or take money off an invoice with a credit note. See when a refund goes back through Stripe, when it's a manual refund, and why a refund never reopens an invoice.
- [Repeating jobs](https://fieldflowusa.com/help/repeating-jobs): Make a job repeat daily, weekly, monthly or yearly, change or pause its schedule later, move one visit or the rest of the series, and let past visits complete themselves.
- [Team roles and what each can do](https://fieldflowusa.com/help/team-roles): FieldFlow has four roles (Owner, Admin, Crew and Sub). See what each one can see and do, how to change someone's role, and what happens when you remove someone.
- [Text clients from your own phone](https://fieldflowusa.com/help/text-from-your-phone): FieldFlow writes the text and opens your phone's Messages app with the client's number and the words filled in. You press Send, and it goes from your own number. Works for invoices, estimates, On my way texts and appointment reminders.
- [The calendar](https://fieldflowusa.com/help/the-calendar): See your visits by day, week or month, filter by team member, preview or complete a visit in place, drag to reschedule, and create a job straight from an empty time slot.
- [The crew app, day to day](https://fieldflowusa.com/help/crew-app-today): What crew members and subcontractors see in the phone app. Find today's visits, call or text the client, send On My Way, get directions and mark a visit complete.
- [The web app and the phone app](https://fieldflowusa.com/help/web-and-phone-app): FieldFlow runs in a browser and as a phone app on one account. See who uses which, what each one can do that the other can't, and how the phone handles a lost signal.
- [Track your time in the crew app](https://fieldflowusa.com/help/crew-time-tracking): Start, pause and stop the timer on a job, add time by hand, and fix or delete your entries in My Time. One timer runs at a time, and billed hours are locked.
- [Use FieldFlow with QuickBooks Online](https://fieldflowusa.com/help/quickbooks): Connect QuickBooks Online to bring your customers into FieldFlow, then send issued invoices, their payments and credit notes to QuickBooks with Sync to QuickBooks on the web.
- [Void an invoice](https://fieldflowusa.com/help/void-an-invoice): Cancel an issued invoice while keeping its number on record. An invoice with money on it can't be voided, so refund first. See when to revert it to draft or delete a draft instead.
- [Ways to sign in](https://fieldflowusa.com/help/sign-in-options): Sign in with an email and password, Google or Apple. See which options each app offers, why Sign in with Apple is on iPhone only in the phone app, and how to reset a password.
- [When the phone app can't save a change](https://fieldflowusa.com/help/sync-recovery): The phone app saves your work on the phone first and sends it when it can. See what the sync status at the top of the screen means, and how to retry, discard or recover a change that didn't save.
- [Work with subcontractors](https://fieldflowusa.com/help/subcontractors): Invite outside businesses as subcontractors, put them on visits, and see what they get by email and what they can see in the crew app.
- [Working with no signal in the crew app](https://fieldflowusa.com/help/crew-working-offline): The crew app keeps working in a basement or a dead zone. See what saves on the phone with no signal, what needs a connection, and how to tell when everything has synced.
- [Your free trial and subscription](https://fieldflowusa.com/help/trial-and-subscription): How the 90-day free trial works, how to subscribe and manage billing on the web, what happens if a payment fails, and what read-only means when a trial or subscription ends.

## Industries Served
HVAC, Plumbing, Electrical, Roofing, Construction, Landscaping, Lawn Care, Tree Care, Pool Service, Pest Control, Painting, Renovations, Appliance Repair, Junk Removal, Handyman, Cleaning, Auto Detailing, Pressure Washing, Window Cleaning, Snow Removal, Garage Door Repair, Gutter Cleaning, Carpet Cleaning, Flooring, Irrigation, Locksmith, Fencing

## Detailed Documentation
See https://fieldflowusa.com/llms-full.txt for features in detail, payment rates, competitor comparisons and the FAQ.